Tour in Santiago Chile

PAYMENT

To confirm the agreed travel contract, a non-refundable pre-payment of 30% of the costs per person must be paid. The remaining balance must be paid no later than 60 days before departure of the tour for all mainland tours in Ecuador and 90 days before departure for all travel to the Galápagos Islands and mainland tours in a South American destination except Ecuador.

If the client concludes his travel arrangements with RT less than 60 days before the departure date for mainland travel in Ecuador, or 90 days for the Galápagos Islands or a mainland tour in any South American destination except Ecuador, the tour must be paid in full immediately.

If a client fails to pay for his/her tour in full before the agreed final payment dates (60 days before departure for mainland travel in Ecuador and 90 days before departure for Galápagos Island or a mainland travel in South America except Ecuador) the client risks losing his/her tour. Equally, by failing to make the full payment before the due date, the client will lose his/her deposits for all travelers included in the reservation.

If the tour fee has not been paid in full before the arranged travel start, RT will be released from its service obligations and may require the customer to pay any appropriate resignation costs.

RESIGNATION BY THE CUSTOMER

The customer can withdraw from the contract at any time before beginning the tour however this must be done in writing.

Refunds can only be made under the following cancellation guidelines, as pre-tour costs will be incurred and cannot be recuperated by RT.

Cancellation Fees may vary for certain custom itinerary tours; your Responsible Travel Specialist consultant will specify cancellation fees before making your reservation.

Therefore, the following refunds can be given for cancelled tours:

a) For mainland tours in Ecuador which do not include boat trips / cruises:

60 days or more before departure:
Full refund, excluding the nonrefundable prepayment of 30%.

From 59 to 21 days before departure:
Refund of 60% of the travel price

From 20 to 10 days before departure:
Refund of 50% of the travel price

From 9 to 5 days before departure:
Refund of 20% of the travel price

From 4 days until departure;
0% will be refunded

b) For journeys that include boat trips / cruises (Galapagos), the following conditions apply:

90 days or more before departure:
Full Refund excluding the nonrefundable prepayment of 30%.

From 89 to 60 days before departure:
Refund of 50% of the travel price

From 59 to 40 days before departure:
Refund of 40% of the travel price

From 39 to 31 days before departure:
Refund of 30% of the travel price

From 30 days until departure date:
0% will be refunded

Important: Please note that for Galápagos Charters, the cancellation fees can vary according to the chosen boat and therefore will be confirmed individually.

c) For mainland tours in a South American destination (excepting Ecuador):

90 days or more before departure:
Full Refund excluding minimum cancellation fee of USD $50 per person

From 89 to 31 days before departure:
Refund of 80% of the travel price

From 30 to 10 days before departure:
Refund of 50% of the travel price

From 9 to 5 days before departure:
Refund of 20% of the travel price

From 4 days until departure:
0% will be refunded